As from Thursday 05 November 2020 our telephone lines will continue to be open from 10.00am to 2.00pm, Monday to Fridays. These will be manned by our administration staff who are working on a part-time basis.

Unfortunately, we are unable to conduct face to face meetings under the current government guidelines/restrictions. Our offices remain closed.

Appointments will be conducted by telephone or video conferencing.

Email communication is still welcome, and this can be either by emailing [email protected] to make a referral/enquiry, ensuring you include your telephone contact number. Or, alternatively by using the Contact Page on our website.

Accord will resume normal service as soon as government guidance allows.

As from Wednesday 1st of July 2020 our telephone lines will be open from 10.00am to 2.00pm, Monday to Fridays. These will be manned by our administration staff who are returning on a part-time basis.

Unfortunately, we are unable to conduct face to face meetings under the current government guidelines/restrictions. Our offices remain closed.

Appointments will be conducted by telephone or video conferencing.

Email communication is still welcome, and this can be either by emailing [email protected] to make a referral/enquiry, ensuring you include your telephone contact number. Or, alternatively by using the Contact Page on our website.

Accord will resume normal service as soon as government guidance allows.

The Coronavirus pandemic and the current restrictions on people leaving their homes mean that Accord is not offering face to face meetings with clients until government guidance allows.

Our administrators are all furloughed so our Mediators will now be handling all referrals and administration until such time that our offices can re-open to the public.

Should you wish to make a referral appointment for a MIAM (Mediation Information Assessment Meeting) these will be conducted by telephone, or video conferencing and at a reduced cost of £60 +VAT = £72. (This is to take into consideration that some clients may not be in receipt of their usual income. If you qualify for Legal Aid then all steps of the mediation process would be free to you once we have established your eligibility.

We would ask that you contact Accord in the first instance by email on [email protected] to make a referral/enquiry, ensuring you include your telephone contact number.

Or, alternatively by using the Contact Page on our website.

We will contact you by email regarding our process for new referrals/enquiries.

Accord will resume normal service as soon as government guidance allows.

Following the government announcement on Monday 23 March 2020, the practice will be temporarily closed until further government advice.

During this time our emails and answerphone cannot be accessed so please do not send or leave any messages as we will be unable to respond.

Accord looks to resume normal service as soon as further government advice allows.

With the current concerns about Coronavirus and its ever-evolving situation, the wellbeing and duty of care for our staff and clients is of utmost importance to Accord Mediation.

New Referrals. Our process is to book the person who refers into Accord for a Mediation Information & Assessment Meeting (MIAM) to meet with a mediator to learn about the process and assess suitability of your case. At the same time of the referral we write to the other party inviting them to contact us to let us know if they wish to book for a MIAM.

If both parties attend separate MIAMs and agree to mediate then the next step would be to arrange mediation.

For the foreseeable future we are suspending arranging any New Mediation Information and Assessment Meetings.

For the foreseeable future we are suspending arranging any New Mediation Appointments.

Parties who have ongoing cases with Accord your file will be put on hold and once government advice allows us to return to normal we will review your file and be in contact with you.

You may wish to seek legal advice. A legal advisor will be able to guide you as to how best to proceed with this matter.

If you feel your situation cannot wait for such time, provided you have attended a MIAM or had a Mediation Appointment we will, upon request, endorse the relevant Form (FM1, Form A or C100) for you or your solicitors to submit to Court under the Pre-Action Protocol.

Our telephone lines and emails currently will be open 10.00am until 2.00pm Monday – Fridays.

Our policy may change as government advice becomes clearer.

Please rest assured that we are doing everything we can to continue to provide exceptional service, safely and without minimum disruption in these difficult times.